Effective date: February 3, 2026
Last updated: February 3, 2026

CNADCA (“we,” “us,” “our”) is committed to protecting the privacy of individuals and businesses who interact with cnadca.com (the “Website”) and our programs.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our Website, apply for membership or certification, enroll in training/courses, book inspections/audits, use our member portal, or appear in our public directory of certified technicians and companies.

1) How to contact us

For questions, requests, or complaints about privacy, contact:

Email: info@cnadca.com
Mailing address: 471 Baker St., Nelson, BC V1L 4H7

2) What information we collect

We collect information that you provide directly to us, including:

• Your name and contact details (such as email, phone number, and address)
• Business name and business contact details
• Technician names associated with a company membership/certification
• Training records and exam results (including course enrollment and completion)
• Information you submit through forms (membership/certification applications, inspection/audit booking requests, contact requests)

Payment information: Payments are processed through our third-party payment processor, Stripe. We do not collect or store full payment card details on our servers. We may receive limited payment-related details such as payment confirmation, transaction identifiers, date, and amount.

3) Cookies and analytics

We may use cookies or similar technologies to support Website functionality and to understand how visitors use our Website (analytics). If/when we implement cookies and analytics:

• We may use functional cookies (to help the Website work properly) and analytics cookies (to measure usage and improve performance).
• We may implement a cookie notice/consent tool where required.
• You can also control cookies through your browser settings, although disabling cookies may affect certain Website features.

4) How we use your information

We use personal information for purposes such as:

• Processing membership and certification applications
• Administering training and courses, including maintaining training records and exam results
• Communicating with applicants and members (including notices, renewals, and program administration)
• Scheduling and administering inspections and audits
• Maintaining member/certification records
• Publishing and maintaining a public directory of certified technicians and companies (see Section 5)
• Sending marketing communications and newsletters (you can unsubscribe at any time)

5) Public directory of certified technicians and companies

CNADCA operates a public directory to help the public and industry verify certification status.

The directory may include information such as:

• Company name (and, where applicable, location such as city/province)
• Technician name
• Certification status (e.g., active/expired) and related verification details

If you believe directory information is inaccurate, contact us at info@cnadca.com to request a correction.

6) When we share information

We may share personal information with service providers who help us operate the Website and deliver our services, including:

• Stripe (payment processing)
• A CRM tool (customer/member relationship management)
• Amazon Web Services (hosting and storage)

We may also disclose personal information where required or permitted by law (for example, to comply with a legal process or to protect rights, safety, and security).

7) Processing and storage outside Canada

Some of our service providers may process or store information outside of Canada (for example, in the United States or other jurisdictions). When information is processed or stored outside Canada, it may be subject to the laws of those jurisdictions.

We take steps intended to ensure a comparable level of protection through contractual and organizational safeguards when using third-party service providers.

8) How long we keep information (retention)

We retain personal information only as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Unsuccessful applications: We retain records for 1 year, then we securely delete or anonymize them (where appropriate).
• Member/certification, training, and audit records: We retain these for as long as reasonably necessary to administer memberships/certifications, maintain program integrity, support renewals, address disputes, and meet legal, accounting, and audit requirements.

9) Safeguards

We use administrative, technical, and organisational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards for the sensitivity of the information.

10) Your choices and rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses (for example, marketing communications)
• Request deletion where applicable (subject to legal and operational requirements)

To make a request, email info@cnadca.com.

11) Children / minors

Our Website and services are intended for professional and business use. We do not knowingly collect personal information from anyone under 16 years of age.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.